Return and refund policy

Items sold by HJEMME are new and deemed free of defects.

The legal right of withdrawal does not apply to products made to the consumer's specifications or clearly personalized.

As a consumer, you have 14 days to exercise your legal right of withdrawal on non-personalized products, in accordance with article L 121-16 of the French Consumer Code. This period begins upon receipt of the products. If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day. You do not need to give any reason for exercising your right of withdrawal; you will not incur any penalties.

In the event of exercising the right of withdrawal, the goods must be returned to the address provided by the support.

You are solely responsible for return shipping costs.

Products must be returned in their original boxes, perfectly intact even if they have been opened.

HJEMME does not accept parcels sent postage due, which will be returned by the sender.

If you exercise your right of withdrawal, we will reimburse the sums paid for your order as soon as possible and no later than 30 days from the date on which you exercised this right. The refund will be made by crediting your credit card again if you have paid by this method, or by bank transfer.