Terms and Conditions
These General Terms and Conditions of Sale ("GTCS") apply, without restriction or reservation, to all sales concluded by the Vendor with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale ("Products") by the Vendor on the www.hjemme.fr website. The Products offered for sale on the site are as follows:
Sale of handmade products, 100% handcrafted
The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site www.hjemme.fr, which the Customer is required to read before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when the order is placed.
These General Terms and Conditions of Sale are accessible at all times on the www.hjemme.fr website and shall prevail over any other document.
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them by ticking the box provided for this purpose before completing the online ordering procedure on the https://hjemme.fr website.
In the absence of proof to the contrary, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Customer.
In order to register on the site, the user logs in using an identifier associated with a personal password registered when the account was created.
Validating the username and password automatically creates an account and opens a session. The communication e-mail address will be the one provided by the customer by default.
The customer undertakes to provide accurate and complete delivery and invoicing information, which will enable the correspondence and dispatch of the order to proceed smoothly.
The customer undertakes to use his/her personal account and not to use the account of others without authorization. Hjemme services are for your personal use only.
Hjemme products may not be resold by customers or used for commercial purposes.
By creating an account on the HJEMME website, the customer authorizes the Hjemme company to contact the customer by e-mail at the e-mail address. The customer may unsubscribe from the Hjemme mailing list simply by clicking on the "unsubscribe" option in the Hjemme e-mails.
In the event of fraudulent use of his account, he must alert Hjemme as soon as possible at hjemme@outlook.fr.
All products sold by Hjemme are accurately described. In case of doubt about the characteristics of a product, the customer may contact Hjemme via our contact form or our email address hjemme@outlook.fr.
Hjemme cannot be held responsible for any insubstantial difference between the visuals of the products on the Hjemme website and the product ordered.
The items contained and sold on the Hjemme website must be used and consumed in a safe environment. Hjemme cannot be held responsible for any misuse of the products.
The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated, and exclusive of processing and shipping costs.
If you order from a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. HJEMME is not responsible for these duties and taxes. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to check with your local authorities.
All orders, whatever their origin, are payable in euros.
HJEMME reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability.
Products remain the property of HJEMME until full payment has been received.
Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
You can place your order here:
On the Internet: https://hjemme.fr
Contractual information is presented in French and will be confirmed at the latest when your order is validated.
HJEMME reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Any order placed on the https://hjemme.fr website implies acceptance of these General Terms and Conditions. Any confirmation of an order implies your full acceptance of these General Terms and Conditions of Sale, without exception or reservation.
All data supplied and the recorded confirmation shall constitute proof of the transaction.
You declare that you are fully aware of them.
Confirmation of your order will constitute your signature and acceptance of the operations carried out.
The price is due at the time of order.
Orders are only processed upon receipt and validation of payment, which can be made by Paypal or by credit card via our secure Stripe payment module.
In the latter case, the customer's bank details are never communicated to https://hjemme.fr, but are processed directly by the bank's secure, encrypted server.
In order to combat credit card fraud, and depending on the amount of the customer's order, https://hjemme.fr may ask the customer for proof of identity and address.
Payment via a gift card code cannot be combined with any other current code.
In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty, for all orders that are not "made to measure".
Returns must be made in their original condition and complete (packaging, accessories, instructions). You are responsible for all returns. Any damage suffered by the product on this occasion may be such as to defeat the right of retraction.
The cost of returning products is free of charge.
In the event of exercising the right of retraction, HJEMME will reimburse the sums paid, within a maximum of 30 days following notification of your request and via the same means of payment as that used at the time of ordering.
The reimbursement of products will only be possible after effective receipt of the items in our premises and after a quality check.
To enable us to process your request more quickly, we recommend that you enclose the original invoice for your purchase.
Customers will be notified by e-mail, to the address they used to place their order, of the successful receipt of the product return and of the action taken once it has been checked.
"Made-to-measure" orders do not have a post-payment cancellation period, as the products cannot be remarketed. For further information, please send an e-mail to Customer Service at hjemme@outlook.fr
Our products are offered as long as they are visible on the https://hjemme.fr website and while stocks last. For products not in stock, our offers are subject to availability from our suppliers.
If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made.
The information provided at the time of ordering is binding. Hjemme cannot be held responsible in the event of erroneous information leading to the impossibility of delivering your order. The automatic recording of data provided by the customer is proof of the nature of the order, its date and its price.
The products available on the Hjemme website can be delivered to Metropolitan France or to countries of the European Union for an additional cost specified at the time of ordering. Delivery costs depend on the destination and the type and quantity of products chosen by the customer. The delivery period begins once the order has been paid in full. This time will be specified on the customer order verification page.
Any anomaly or damage concerning the product (missing product, damaged product) must be notified immediately upon delivery and as soon as possible (3 days) to Hjemme via the email address hjemme@outlook.fr, in accordance with the terms and conditions set out in this document.
All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.
All conditions for claims or refunds are set out in article 8.
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
Contractual warranties do not cover :
- abnormal or improper use of products. In this respect, we invite you to consult the maintenance instructions carefully,
- defects and their consequences arising from use which is not in conformity with the use for which the product is intended,
- defects and their consequences due to any external cause.
In all cases, HJEMME cannot be held responsible in the event of refusal to apply its warranty for the reasons set out above.
The consumer may decide to invoke the warranty against hidden defects of the item sold as defined in article 1641 of the French Civil Code, and in this case may choose between rescinding the sale or reducing the purchase price in accordance with article 1644 of the French Civil Code.
The products offered comply with current French legislation. HJEMME shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order.
Furthermore, HJEMME cannot be held responsible for damage resulting from improper use of the product purchased.
Finally, HJEMME cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.
The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
All elements of the https://hjemme.fr website - texts, comments, works, illustrations and images - are and remain the exclusive intellectual property of HJEMME.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.
Any simple link or hypertext link is strictly forbidden without the express written consent of HJEMME.
HJEMME reserves the right to collect nominative information and personal data concerning you. This information is required to process your order, and to improve the services and information we send you.
It may also be transmitted to companies that contribute to this relationship, such as those responsible for the management, execution, processing and payment of services and orders.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to nominative information and personal data concerning you, directly on the website. You can also exercise your right by using our contact form.
HJEMME reserves the right to contact members using the personal data provided in order to send members offers likely to satisfy them.
Hjemme reserves the right to modify these terms and conditions of sale at any time without prior notice.
Promotional codes and codes issued in gift cards are for personal use and sometimes unique. Under no circumstances is it permitted to share or publish any gift card or discount code or to use methods, tools or media that you are not able to assume are intended for your personal acquaintances.
Hjemme reserves the right at any time, and without notice, to discontinue or modify a discount code if it has been publicly shared. Fraudulently shared code(s) may be modified or deactivated along with all orders associated with such code(s) without prior notice.